Online vs. Offline Insurance Plans; What Should You Choose?

The current world population is 7.7 Billion as of August 2019. On the other hand, the current number of internet users worldwide is about 4.4 Billion as of the latest data. Internet users account for about 58% of the total world population and it is still increasing day by day.

With increasing internet penetration, the new generation professionals are becoming comfortable with online transactions. The insurance companies which are the part of e-commerce growth has started selling the insurance plans online. Apart from life insurance term plans which are gaining online popularity, other Mediclaim policies like Health Insurance policies are also gaining a strong foothold over the insurance market.

As compared to offline insurance plans, buying online insurance plans is more affordable. Not only buying insurance online is cheaper but it also saves time. Below, we will be discussing the reasons for supporting online insurance plans over offline plans. To know the detailed information about the insurance plan click here.

Why one should choose online insurance plans over offline plans:

  1. Premium Cost:

On an average, offline plans cost 60% more than the online one. This is because there is no presence of any type of intermediary, and customers deal with the company directly through online portals. Due to the absence of any broker or agent, there is no involvement of any type of commissions.

The offline plan includes a certain sum of money that needs to be paid to the agent or broker.

  1. Sum Assured:

It is observed that online plans provide a more assured amount for lesser premium. On the other hand, with the same plan availability, the offline plans are seen offering less amount of sum assured for a higher premium cost.

  1. Claim Settlement:

In an online plan, a nominee claims the settlement amount after the death of the policyholder. The nominee will have to connect with the company directly, through calls or other means for claims. On the other hand, in an offline plan, claim settlement is done by the agents or the broker becoming the first underwriter.

It is to be noted that it doesn’t matter whether you have taken the policy online or offline, the claim settlement will undergo the same scrutiny.

  1. Disclosures about Mediclaim policies i.e. Health Insurance:

While applying for online plans, one has to give detailed disclosure of oneself and one’s health, as these term plans can be termed as a contract between the company and you. Details about the present and past medical history, personal as well as family, lifestyle and the habits of all types have to be given.

In case of any fraudulent answer provided may prove to be costly at the time of claim settlement. In online mode, if any answer is left unanswered, then an alert is shown on the screen of the customers. This forces the customer to provide with all the information needed by the company.

But in offline mode, agents or brokers fill the disclosures, thus creating misunderstanding afterwards. They may leave the answers for the questions vacant, by mistake or intentionally. This may create a big problem afterward resulting in the rejection of the term plans.

  1. Customer Support:

In an offline mode, the brokers make excuses to earn extra money from the customers. Thus, making it expensive for the customers to afford easily. On the other hand, in online mode companies connect the customer’s call directly to the customer service. Thus, increasing efficiency.


Overall we can conclude that the online insurance plans, including health insurance plans, life insurance plan, two-wheeler insurance plan, and four-wheeler insurance plans, are an efficient way of buying insurance plans. It has more weight over offline insurance plans.